Free Hotel Org Chart Template
A full-service hotel runs five departments under the General Manager: Front Office (rooms division), Housekeeping, Food and Beverage, Sales and Marketing, and Engineering. Each has its own director or manager. Limited-service hotels collapse F&B and sometimes Sales.
Typical structure · 30 to 200 staff per property
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Roles in a typical hotel
Headcount ranges are typical for a single-location operator. Multi-location and franchise structures scale these up.
| Role | Reports to | Headcount |
|---|---|---|
| General Manager | Hotel | 1 |
| Front Office Manager | General Manager | 1 |
| Housekeeping Manager | General Manager | 1 |
| F&B Director | General Manager | 0-1 |
| Sales & Marketing Director | General Manager | 1 |
| Chief Engineer | General Manager | 1 |
| HR Manager | General Manager | 0-1 |
| Controller | General Manager | 1 |
| Front Desk Agents | Front Office Manager | 5-15 |
| Concierge | Front Office Manager | 1-3 |
| Housekeepers | Housekeeping Manager | 10-40 |
| Laundry Staff | Housekeeping Manager | 2-6 |
| F&B Staff | F&B Director | 5-30 |
| Sales Managers | Sales & Marketing Director | 1-3 |
| Engineering Staff | Chief Engineer | 2-6 |
Where to add AI agents in a hotel
The seats most likely to lift output if an AI agent runs the work alongside the human.
Front Office Manager
Pre-arrival agent
Sends pre-arrival messages with check-in info, captures special requests automatically.
Sales Director
Group lead-response agent
Replies to RFP-style group inquiries within an hour with availability and pricing.
Frequently asked questions
How is a full-service hotel structured?
A typical full-service hotel has the GM at the top with five department heads: Front Office, Housekeeping, F&B, Sales and Marketing, and Engineering. A Controller handles finance. Total staff usually 30 to 200 depending on size and amenities.
How is a limited-service hotel chart different?
Limited-service hotels (Hampton Inn, Holiday Inn Express) collapse F&B into a small breakfast operation under Housekeeping or Front Office. Sales and Marketing is typically a single Director rather than a department.
Where does the front desk report?
Front Desk Agents report to the Front Office Manager, who is part of the Rooms Division. The Rooms Division is the highest-margin department in most hotels, so it usually has the most direct relationship with the GM.
Related templates
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